Right of Withdrawal

Overview

As a consumer, you have a statutory right of withdrawal of 14 days from the day you (or a third party named by you) receive the goods. You do not need to give any reason. The formal Withdrawal Notice, including the exceptions and a model withdrawal form, can be found on our Right of Withdrawal page. This page explains how returns and refunds work in practice.

Items that cannot be returned

By law (§ 312g(2) BGB), the right of withdrawal does not apply to:

• Goods that spoil quickly or whose expiry date would quickly be exceeded — this includes fresh, chilled, and frozen food;
• Sealed goods that are not suitable for return for reasons of health protection or hygiene, once the seal has been removed after delivery.

For all other items in our shop, the 14-day right of withdrawal applies — including sale and discounted items.

How to return an item

1. Let us know within 14 days of receiving your order that you wish to withdraw — an email to goodchois.de@gmail.com is sufficient. You may use the model withdrawal form, but this is not required.

2. Send the goods back within 14 days of your notification to:

GOOD CHOIS GmbH
Rudolf-Diesel-Straße 7
65760 Eschborn
Germany

You do not need the original packaging, but please pack the items safely for transport. For higher-value returns, we recommend using a trackable shipping service.

Return shipping costs

You bear the direct cost of returning the goods. This does not apply if the item is defective or we delivered the wrong item — in that case, we cover the return costs.

Refunds

Once you have notified us of your withdrawal, we will refund all payments received from you — including standard delivery costs — without undue delay and at the latest within 14 days. We may withhold the refund until we have received the goods back or you have provided proof of return, whichever comes first.

The refund is made using the same payment method you used for the original transaction; you will not be charged any fees for the refund.

Late or missing refunds

If you haven’t received your refund yet, first check your bank account again, then contact your credit card company or bank — it can take a few days before a refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at goodchois.de@gmail.com.

Defective or damaged items

If you receive a defective or damaged item, or the wrong item, your statutory warranty rights apply. Please contact us at goodchois.de@gmail.com — where possible with a photo of the item — and we will arrange a replacement or refund. In these cases, we cover the return shipping costs. For perishable goods, please contact us promptly after delivery.

Exchanges

We do not offer direct exchanges. If you would like a different item, simply withdraw from the purchase as described above and place a new order. If your item is defective or damaged, see the section above — we will arrange a replacement.

Need help?

Contact us at goodchois.de@gmail.com or +49 617 3608 8899 for any questions related to refunds and returns.